Prints are shipped from Bay Photo, San Francisco, CA via Fedex or USPS.
Once your order is shipped, you will be emailed a tracking number.
Please allow 4-10 business days within the US, and 10-15 business days internationally. Please note that shipping times are not guaranteed.
Insurance is automatically applied to your order at no additional cost.
Shipping costs are calculated based on weight and dimensions of painting including packaging, shipping service, destination, speed of delivery (see Shipping Rates Chart below)
International orders may experience delays due to custom procedures and custom fees may apply. Possible additional fees are to be paid by you, and you are responsible for resolving them with your local government. We do not accept returns in the case you are unable to pay your local taxes and duties.
If you accidentally wrote an incorrect shipping address, please send an email to firstname.lastname@example.org ASAP. We are happy to change to your correct address IF the mistake was caught before shipment. However, if the item has already been shipped, you will be responsible for forwarding your prints to your correct address.
Damage If your ordered artwork arrives and the box is damaged, please contact us immediately via the website to let us know. Before opening the package, YOU MUST PHOTOGRAPH the damaged package. You may open the package to see if the artwork has been damaged (hopefully the damage is only to the box) but if the artwork is damaged, please photograph the damage you see. Contact us at email@example.com, and email photos of the damage within 7 days, and we will send a replacement immediately.
We want you to be happy with your purchase. If for some reason you are not, contact us to initiate the return. We will want the opportunity to resolve the problem ASAP. Please contact us within 14 days with your phone number and email. We will respond with instructions on where to ship the item. Your item must be unused, in the original packaging, and in the same condition that you received it. All returns must be initiated within 14 days of receiving your order. Return shipping cost is at customer's expense; customer must insure the artwork for the return shipment for its full value.
SHIPPING PRICES are calculated based on your cart total as follows:
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It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.
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